Account Support Manager

Account Support Manager

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

We are looking for Account Support Manager to join our team!

How you will make your mark:

• Manage the delivery of contracted proactive support related services through the whole delivery lifecycle: Installation, Services delivery support
• Apply broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups
• Integrate portfolio knowledge and business understanding to create solutions for customer
• Functional Lead of delivery teams in Run Phase with extensive responsibility including the steering of delivery partner and (virtual) teams
• Conduct Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery efforts
• Comprehensive management of delivery issues
• Actively promote the full HPE Pointnext Services / HPE Operations portfolio to increase the share of wallet for HPE
• Actively drive to As-a-Service delivery model and growth within the existing ‘As-a-Services’ contracts
• Mentor/consult with team members, other organizations, customers, and vendors on complex issues
• Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends
• Develop and grow assigned customer account relationships with complex and strategic accounts
• Act as trusted advisor in the consultant role for customer and company sales teams
• Accountable for defined service deliverables for the customer
• Responsible for cost of delivery and total customer experience
• Provide suggestions for operational efficiencies
• Create and deliver Value Based Delivery (VBD) account plans for assigned accounts
• Lead Customer Expectation management as part of escalation process
• Give inputs to operational methods and programs that may affect the business management strategy in a geographic area

About you:

• First Level University Degree or equivalent combination of education and experience
• 3+ years working experience in related fields
• Experience in leading/managing virtual teams, influential, able to work across organizational boundaries, dealing with ambiguity and setting up internal networks
• Multi-cultural and x-region experience desired
• Experience in developing executive level customer relationships including very good negotiation, presentation and communication skills at executive levels.
• Leading functional teams and experienced in people mentoring
• Experience in working with (global) companies across all business and IT level
• Experienced knowledge of project and change management processes and tools in complex environment
• Experience in sales will be considered as an advantage
• Fluent in written and verbal English
• Fluent written and verbal Polish
• Willingness to travel internationally up to 10%.
• Excellent communication, analysis, and presentation skills
• Provide customer recommendations to improve processes
• Anticipate customer needs, develop proposed solutions, and build consensus
• Excellent planning and execution skills
• In-depth knowledge of IT and industry standards, market trends.
• Foundation skills in ITIL (certification)
• IT Service Management at intermediate level or above
• Expertise in area of focus and knowledgeable of future technology directions

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#bulgaria

#operations

Job:

Services

Job Level:

Specialist

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.