Service Operations Manager - Temporary

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Temporary (Fixed Term)

Position Overview:

Effectively plan, schedule and manage service workload and resources to meet customers’ expectations for equipment service and maintenance. Responsible for the day-to-day operational requirements of the branch and to set the strategy and goals for the branch operations business plan.

This position is temporary full time for 12 months

Job Description:

• Responsible for the day-to-day leadership of staff, including recruitment and selection, orientation, coaching and mentoring, performance feedback, and supporting growth and development opportunities
• Support a healthy and safe workplace by ensuring that all safety practices and policies are followed by employees, contractors and on site customers
• Manage and monitor the work order process
• Continually identify and recommend opportunities to improve service to customers
• Responsible for managing service operations and assets to achieve best possible financial results, aligned with the corporate strategy and personal objectives
• Effective planning, management and reporting of service financial results, assets and facilities requirements

Specific Skills:

• Strong verbal and written communication skills
• Excellent interpersonal skills
• Accuracy and attention to detail
• Strong time management skills
• Strong leadership, coaching, mentoring and human resource management skills

Knowledge:

• Proficiency in MS Office Suite and service support systems
• Sound knowledge of current products and services and CAT dealer relationship
• Strong understanding and interpretation of relevant service agreements
• Understanding and use of supporting information systems with an emphasis on DBS
• Strong knowledge of Warranty and Good will practices and budget forecasting
• Complete understanding of Finning’s work order cycle
• Thorough understanding of Leaders in Action
• Thorough understanding of the union and Finning’s collective agreements
• Understands and adheres to Finning policies and procedures, including safety

Experience:

• 5 to 10 years in a mechanical service environment
• Supervisory or team leadership experience
• Thorough understanding of the union and Finning’s collective agreement

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.