Customer Fleet Advisor - Power & Energy

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Reporting to the CVA Execution Manager this role is responsible to deliver the maintenance services to customers through monitoring machine hour usage and coordinating appointments to complete services within specific on-time delivery parameters.

If you are interested in joining our team please apply today!

Job Description:

• Manage customer interaction by responding to incoming service and customer inquiries and telephone calls, informing customers of services and estimated time of completion of jobs in compliance with the signed maintenance contract.
• Update monitoring spreadsheets, VisionLink and other contract administration tasks.
• Support other team members with training and overflow work.

Specific Skills:

• Strong communication skills, both written and verbal
• Strong interpersonal skills
• Strong organizational and prioritization skills
• Demonstrated commitment to safety culture
• Strong decision making involving varied levels of risk and ambiguity
• Ability to adapt to change in the work environment to deal with frequent change, delays or unexpected events
• Strong customer relationship management
• Solid and effective negotiation skills
• Demonstrated actions and decisions consistently in alignment with customer and Finning’s best interests
• Self-motivated and ability to work with minimal supervision
• Strong detail oriented
• Ability to sell complete service offerings to customers

Knowledge:

• Knowledge of quoting repair options and repair structure and job set up, SWIP management process and financial impacts
• Proficient in MS Office applications, specifically Access, Excel and Word
• Proficient in INFOR and internal systems is an asset
• Understanding of Finning’s Customer Service Commitment, warranty program, service billing process and procedures, Finning and Caterpillar warranty processes
• Understanding of work task safety requirements and risks
• Ability to use SIS to validate parts lists and service checklist requirements
• Experience with Power Systems ( CAT and Non CAT) considered an asset

Education & Experience:

• 3-5 years experience in customer service, Caterpillar dealership experience and/or experience in equipment, service, parts and/or warranty
• Infor M3 extensive working knowledge
• Understanding of financial impacts of contract management

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.