Account Operations Outside Specialist - Level I, II & Senior (Manheim)

There are 5 open positions, and the selected candidate could be a level I, II, or Senior level. We are currently accepting applicants of all levels. Please see the minimum requirements for each level of the role below

The Account Operations Specialist serves as a key liaison between clients, auction operations, and internal partners to ensure account‑specific service level agreements (SLAs) are executed accurately and consistently. This role supports the preparation, presentation, and processing of vehicles for sale, coordinates reconditioning and related services, and delivers a high‑quality customer experience while ensuring compliance with company policies, safety standards, and data privacy requirements. 

Account Operations Specialists partner closely with Sales, Lot Operations, Recon, and other auction teams to manage vehicle readiness, resolve issues, and support client retention and growth. 

Primary Responsibilities & Essential Functions 

Client & Account Support 

• Serve as a point of contact for assigned accounts, ensuring SLAs and client requirements are met 
• Communicate with clients regarding vehicle condition, reconditioning recommendations, and service approvals 
• Provide professional, timely responses to client inquiries and issues 

Vehicle Preparation & Sale Support 

• Review vehicles in sale lineup to ensure readiness, accuracy, and proper placement 
• Coordinate vehicle movement and reconditioning activities with Lot Operations and Recon teams 
• Audit condition reports, images, announcements, and certifications to reduce risk and ensure compliance 

Operational Coordination & Compliance 

• Partner with cross‑functional teams to resolve issues and support smooth auction operations 
• Ensure adherence to NAAA guidelines, client standards, and internal policies 
• Follow all safety procedures and model safe work behaviors 

Systems, Documentation & Reporting 

• Maintain accurate records, documentation, and system updates 
• Utilize internal platforms and Microsoft Office tools to track work and communicate status 
• Perform additional duties as assigned 

Account Operations Outside Specialist I QUALIFICATIONS:

Summary 

Entry‑level role focused on foundational account support, vehicle readiness, and learning auction processes and systems. 

Minimum Qualifications 

• High School Diploma or GED 
• Generally less than 2 years of related experience 
• Valid driver’s license and safe driving record 
• Basic proficiency with Microsoft Office (Outlook, Excel) 
• Strong communication and teamwork skills 

Key Responsibilities 

• Support vehicle sale preparation and lineup accuracy 
• Assist with monitoring reconditioning processes 
• Perform basic audits of condition reports and images 
• Partner with internal teams to support client needs 

Preferred Qualifications 

• Prior experience in automotive, logistics, or transportation environments 
• Basic auto body or reconditioning knowledge 

Account Operations Specialist I (Personal Property) 

Summary 

Entry‑level role focused on collecting and properly storing personal property from redemption vehicles in accordance with legal and client SLA’s. 

Minimum Qualifications 

• High School Diploma or GED 
• Generally less than 2 years of related experience 
• Valid driver’s license and safe driving record 
• Ability to drive vehicles with standard and automatic transmission 
• Basic proficiency with Microsoft Office (Outlook, Excel) 
• Effective communication, organization and teamwork skills 

Key Responsibilities 

• Review and report mileage missing in vehicle records. 
• Collect and properly bag personal property from repossessed vehicles. 
• Maintain log of inventory and disposal of materials according to state and client compliance requirements 
• Communicate with Lot Operations and Commercial Service Coordinators to ensure appropriate scanning and movement of vehicles. 
• In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc. 
• Help locate missing vehicles. 
• Perform other duties as assigned by management. 

Account Operations Outside Specialist II QUALIFICATIONS:

Summary 

Intermediate role with increased accountability for account execution, vehicle quality, and client communication.  

Minimum Qualifications 

• High School Diploma or GED 
• 2–3 years of related experience 
• Valid driver’s license and safe driving record 
• Strong written and verbal communication skills 

Key Responsibilities 

• All responsibilities of the Specialist I plus:  
• Manage assigned account activities and client communications 
• Review and approve vehicle repair and reconditioning recommendations 
• Coordinate vehicle movement and readiness across departments 
• Partner with sales teams to ensure a unified client experience 

Preferred Qualifications 

• Experience working directly with commercial or dealer clients 
• Knowledge of auction operations and reconditioning workflows 

Account Operations Outside Specialist Senior QUALIFICATIONS:

Summary 

Advanced individual contributor role supporting complex, high‑volume, or high‑touch accounts. 

Minimum Qualifications 

• High School Diploma or GED 
• 5+ years of experience, with a minimum of 5 years in the automotive industry 
• Valid driver’s license and safe driving record 
• Prior vehicle reconditioning or auto body experience 
• Advanced knowledge of condition reports, inspections, and reconditioning standards 

Key Responsibilities 

• All responsibilities of the Specialist I & II plus: 
• Manage complex client accounts and intricate SLAs 
• Lead audits of condition reports, imaging, and announcements 
• Coordinate redemptions and ensure compliance with PII policies 
• Serve as an advisor to less senior team members 

Preferred Qualifications 

• Proven analytical skills and ability to prioritize in fast‑paced environments 
• Strong cross‑functional partnership skills 

Lead Account Operations Outside Specialist 

Summary 

Senior‑most individual contributor and escalation point for complex client issues and account operations. 

Minimum Qualifications 

• High School Diploma or GED 
• 5+ years of experience in a related field, with 5+ years in the automotive industry 
• Prior vehicle reconditioning or auto body experience 
• Valid driver’s license and safe driving record 
• Advanced knowledge of condition reports, inspections, and reconditioning standards 
• High proficiency with Microsoft Office and internal systems 

Key Responsibilities 

• All responsibilities of the Specialist I, II & Sr plus: 
• Serve as escalation point for complex client and operational issues 
• Lead resolution of multi‑department account challenges 
• Support VIP or highly complex accounts 
• Provide coaching, training, and workflow guidance to less senior specialists 
• Contribute to SOP development and process improvement 

Preferred Qualifications 

• Bachelor’s degree in Business or related field 
• Six Sigma Yellow Belt or continuous improvement experience 

Physical & Work Environment (All Levels) 

• Combination of outdoor auction environment and office work 
• Frequent walking, standing, and vehicle entry/exit 
• Ability to operate vehicles with standard and automatic transmission 
• Exposure to weather conditions and moderate noise levels